AI-Driven Recommendations: A Key Feature of Modern CRM for Unparalleled Customer Engagement
The Evolution of Customer Relationship Management: Beyond Basic Tracking The landscape of business has transformed dramatically over the past few decades, driven largely by shifting customer expectations and technological advancements. What began as simple ledgers and rolodexes to track customer interactions slowly evolved into sophisticated Customer Relationship Management (CRM) systems. Early CRM solutions, while revolutionary … Read more